Nursery Policies

Please click here to view our Complaints Procedure. 

If the parent continues to be concerned, they can contact OFSTED:
enquires@ofsted.gov.uk
0300 123 4666

The actions we take as professionals and as a society, to promote the welfare of children and protect them from harm, are referred to as ‘safeguarding’. For more information, please click here to view our policy.

Date of last review: May 2025

At Phoenix Childcare we believe it is important to take a holistic approach to children’s learning as we should be thinking about the whole of the child and their well-being, allowing their self-esteem to develop in a positive manner.
We incorporate the reformed Early Years Foundation Stage (EYFS) Framework to support and develop children’s play and learning. 

Please click here to view our policy.

The nursery takes great care to treat each individual as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or a child. The nursery is committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within this nursery.

Please click here to view our policy.

If children become unwell at the nursery they will be cared for, every effort will be made to contact the parents/carers promptly. The situation will be monitored in the meantime and recorded.

Please click here to view our policy.

This document outlines the responsibilities of the nursery and parents/carers when administering prescribed medication to children, in accordance with Ofsted guidelines.

Please click here to view our policy.

At Phoenix Childcare the safety of your child is of utmost importance to us.

To view our Security Policy, please click here.

Phoenix Childcare is committed to the inclusion of all children. All children have the right to be cared for and educated to develop to their full potential alongside each other through positive experiences, to enable them to share opportunities and experiences and develop and learn from each other. We provide a positive and welcoming environment where children are supported according to their individual needs.

For our full policy, please click here to view.

We believe that children always have a reason for the way in which they behave, and it is up to the staff as professionals to find out the reason why through observations and understanding of children’s development.

Please click here to view our full policy.