Privacy Policy

Established in 2007, and recently rated by Ofsted as ‘Outstanding’, Phoenix Childcare provides a relaxed, happy atmosphere and a stimulating educational environment for your child to explore and enjoy.

We have three separate, age-designated rooms within our sympathetically converted barn. This allows our fully qualified staff to give first-class, age-specific care, taking into account individual needs and the requirements of the Early Years Foundation Stage and the Development Matters framework.

The children relish venturing out into our
adjoining courtyard garden, which provides lots of safe opportunities to scramble about and have fun. Those old enough also love our Nature School, whilst our setting within the remarkable flora and fauna of the Gaudet Luce golf course provides a feeling of space and calm.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you (and potentially your child) which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, marital status, title,  date of birth, occupation, gender and relationship to child.
• Contact Data includes postal address, email address and telephone numbers.
• Child Data includes first name, last name, gender, date of birth, religion, ethnicity, first language, professional involvement or other safeguarding information, doctors details, next of kin, accident records, medical details (including allergy, dietary information and immunisations) and images of the child (as a record of their learning and promotional material).
• Medical data including the child’s surgery, Dr. name, Surgery phone, address, health visitor, medical conditions, and medications.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with nursery services for your child). In this case, we may have to cancel our service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Financial, and Child’s Data by filling in our Registration form or any other form, or by corresponding with us by post, phone, and email or otherwise. Please note that if you give us details about someone else on the Registration form, it is your responsibility to make sure that they know that you are doing so and to give them a copy of this privacy policy.

  This includes personal data you provide when you:

• Contact us directly through our website;
• When you interact with us on social media;
• When you register your child at one of our childcare settings;
• Request marketing to be sent to you;
• When we contact you during our relationship with you.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

We collect this personal data by using cookies, and other similar technologies.

We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our use of cookies for further details. Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

– Other carers or co-parents
If another carer, or a co-parent, completes the registration form for your child and fills in your contact details on your behalf, we will collect your personal data from them.

– Technical Data from the following parties:

a) Analytics providers to carry out an analysis of our customer’s data and your interaction with our website.
b) Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
c) Occasionally we may receive personal information from other childcare setting providers, schools, and or government departments or bodies. For example, where your child attends another setting as well as Phoenix Childcare.

Like many other websites, Phoenix Childcare’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalized service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy.

Turning cookies off may result in a loss of functionality when using our website.

Google Analytics – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

For more information on Google Analytics’ privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

Google Maps – These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps. How is your information used? We may use your information to: Contact you regarding queries raised in the contact form; Progress an order you have submitted and send you information directly related to this; Carry out our obligations arising from any contracts entered into by you and us;  Seek your views or comments on the services we provide; Notify you of changes to our services; Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies, goods and services; Process a grant or job application. We review our retention periods for personal information on a regular basis.

We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third-Party Service Providers working on our behalf: We may pass your information to our third- party service providers, agents subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: marketing@gaudet-luce.co.uk or telephone on 01905 796375

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods: Send an email to manager@phoenixchildcare.net and request the information held about you; Telephone us on: 01905 793 950

Write to us at: Phoenix Childcare, Middle Lane, Hadzor, Droitwich Spa, Worcestershire. WR9 7JR Right to erasure GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Visitors/users of this site have the ability to have a copy of all records of their personal data and to ask for such data to be erased. You can ask for a copy of your data and ask for erasure by the following methods: Send an email to manager@phoenixchildcare.net and request the information held about you or ask for erasure; Telephone on: 01905 793 950

Write to us at: Phoenix Childcare, Middle Lane, Hadzor, Droitwich Spa, Worcestershire. WR9 7JR We will ask for proof of identity before and data can be shared or erased. We will respond to any requests for erasure within 1 month or receipt of the request.

Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling:

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites:

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under:

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe As part of the services offered to you through this website, the information with which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.