We keep this Policy under regular review. This Policy was last updated in May 2023.
At Phoenix Childcare, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
Or by writing to:
Phoenix Childcare, Middle Lane, Hadzor
Droitwich Spa, Worcestershire.
Our Company registration number: 129 8679 57
Alternatively, you can telephone: 01905 793 950
Click below to learn more about your data and how we use it at Phoenix Childcare
Established in 2007, and recently rated by Ofsted as ‘Outstanding’, Phoenix Childcare provides a relaxed, happy atmosphere and a stimulating educational environment for your child to explore and enjoy.
We have three separate, age-designated rooms within our sympathetically converted barn. This allows our fully qualified staff to give first-class, age-specific care, taking into account individual needs and the requirements of the Early Years Foundation Stage and the Development Matters framework.
The children relish venturing out into our
adjoining courtyard garden, which provides lots of safe opportunities to scramble about and have fun. Those old enough also love our Nature School, whilst our setting within the remarkable flora and fauna of the Gaudet Luce golf course provides a feeling of space and calm.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you (and potentially your child) which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, marital status, title, date of birth, occupation, gender and relationship to child.
- Contact Data includes postal address, email address and telephone numbers.
- Child Data includes first name, last name, gender, date of birth, religion, ethnicity, first language, professional involvement or other safeguarding information, doctors details, next of kin, accident records, medical details (including allergy, dietary information and immunisations) and images of the child (as a record of their learning and promotional material).
- Medical data including the child’s surgery, Dr. name, Surgery phone, address, health visitor, medical conditions, and medications.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
- Technical Data includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with nursery services for your child). In this case, we may have to cancel our service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
This includes personal data you provide when you:
- Contact us directly through our website;
- When you interact with us on social media;
- When you register your child at one of our childcare settings;
- Request marketing to be sent to you;
- When we contact you during our relationship with you.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
We collect this personal data by using cookies, and other similar technologies.
– Other carers or co-parents
If another carer, or a co-parent, completes the registration form for your child and fills in your contact details on your behalf, we will collect your personal data from them.
– Technical Data from the following parties:
a) Analytics providers to carry out an analysis of our customer’s data and your interaction with our website.
b) Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
c) Occasionally we may receive personal information from other childcare setting providers, schools, and or government departments or bodies. For example, where your child attends another setting as well as Phoenix Childcare.
Turning cookies off may result in a loss of functionality when using our website.
Google Analytics – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
Google Maps – These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps. How is your information used? We may use your information to: Contact you regarding queries raised in the contact form; Progress an order you have submitted and send you information directly related to this; Carry out our obligations arising from any contracts entered into by you and us; Seek your views or comments on the services we provide; Notify you of changes to our services; Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies, goods and services; Process a grant or job application. We review our retention periods for personal information on a regular basis.
We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third-Party Service Providers working on our behalf: We may pass your information to our third- party service providers, agents subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods: Send an email to firstname.lastname@example.org and request the information held about you; Telephone us on: 01905 793 950
Write to us at: Phoenix Childcare, Middle Lane, Hadzor, Droitwich Spa, Worcestershire. WR9 7JR Right to erasure GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Visitors/users of this site have the ability to have a copy of all records of their personal data and to ask for such data to be erased. You can ask for a copy of your data and ask for erasure by the following methods: Send an email to email@example.com and request the information held about you or ask for erasure; Telephone on: 01905 793 950
Write to us at: Phoenix Childcare, Middle Lane, Hadzor, Droitwich Spa, Worcestershire. WR9 7JR We will ask for proof of identity before and data can be shared or erased. We will respond to any requests for erasure within 1 month or receipt of the request.
Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites:
16 or Under:
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe As part of the services offered to you through this website, the information with which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.